Privacy Policy

1. Introduction

Welcome to the Privacy Policy of raja9. This document explains how we collect, use, disclose, and protect your personal information when you access and use our online betting platform located at https://raja9.cam. At raja9, we are committed to protecting your privacy and ensuring the security of your personal data. We understand that trust is fundamental in online gaming, and we take our responsibility to safeguard your information seriously.

This Privacy Policy applies to all users of the raja9 platform, including those who visit our website, create accounts, place bets, play casino games, participate in togel (lottery) draws, or otherwise interact with our services. By accessing or using raja9, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We adhere to internationally recognized data protection principles, including transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. Our privacy practices are designed to comply with applicable data protection laws while serving the specific needs of Indonesian players who use our platform for sports betting, live casino games, slots, and other gaming services.

2. Data Controller

For the purposes of applicable data protection laws, raja9 is the data controller responsible for the processing of your personal information. This means we determine the purposes and means of processing your personal data collected through our platform. As the data controller, we are accountable for ensuring that your information is processed lawfully, fairly, and transparently.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, you may contact our Data Protection Officer at the contact details provided in Section 13 of this document. We are committed to responding to all inquiries promptly and addressing any concerns you may have about how your personal information is handled.

3. Information We Collect

raja9 collects various types of information to provide, maintain, and improve our services. The categories of personal information we collect include:

3.1 Information You Provide Directly

• Account Registration Information: When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address, and username. This information is necessary to establish your account and verify your identity.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification documents such as your Indonesian KTP (Kartu Tanda Penduduk) or passport, proof of address documents (utility bills or bank statements), and payment method verification documents showing your name and account details.
• Financial Information: We collect information about your payment methods, including bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), transaction history, deposit amounts, withdrawal amounts, and account balance information.
• Communication Records: When you contact our customer support team via live chat, email, WhatsApp, or other communication channels, we retain records of these communications including the content of messages, attachments you send, timestamps, and resolution details.
• Responsible Gaming Preferences: We collect information about your responsible gaming settings, including deposit limits, loss limits, session time limits, self-exclusion requests, and reality-check preferences that you configure in your account.

3.2 Information Collected Automatically

• Betting and Gaming Activity: We automatically collect comprehensive records of your platform usage, including all bets placed (sport, event, selection, stake amount, odds), games played (game title, provider, session duration, bet amounts), wins and losses, bonus claims and usage, and overall account activity patterns.
• Device and Technical Information: When you access raja9, we collect information about your device including IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, time zone, and unique device identifiers.
• Location Information: We use geo-location technology to determine your physical location when you access our platform. This is necessary to verify that you are accessing our services from within Indonesian territory as required by our Terms & Conditions.
• Website Usage Data: We collect information about how you navigate and interact with our platform, including pages visited, features used, links clicked, search queries entered, session duration, referral sources, and exit pages.

3.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you make deposits or withdrawals.
• Game Providers: We receive gaming session data from our casino game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others, including game outcomes, bet amounts, and win amounts.
• Verification Services: We may use third-party identity verification services to validate the authenticity of documents you submit and to perform fraud prevention checks.

4. How We Use Your Information

raja9 uses the personal information we collect for specific, legitimate purposes that are necessary to provide our services and comply with legal obligations. The purposes for which we process your information include:

4.1 Service Provision and Account Management

• Creating and maintaining your raja9 account
• Processing your deposits, withdrawals, and other financial transactions
• Enabling you to place bets on sports events, play casino games, participate in togel lottery draws, and access other gaming services
• Calculating and crediting your winnings to your account balance
• Managing your account settings, preferences, and responsible gaming controls
• Providing customer support and responding to your inquiries

4.2 Verification and Security

• Verifying your identity, age (21+ requirement), and residency in Indonesia
• Confirming ownership of payment methods to prevent fraud
• Detecting and preventing fraudulent activities, money laundering, and other illegal activities
• Protecting the security and integrity of our platform
• Monitoring for collusion, bonus abuse, multiple accounts, and other prohibited activities
• Investigating and resolving disputes, complaints, and potential Terms violations

4.3 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Fulfilling our obligations under applicable laws, regulations, and licensing requirements
• Responding to lawful requests from regulatory authorities, law enforcement, or courts
• Maintaining records as required by gaming and financial regulations
• Conducting audits and ensuring compliance with responsible gaming standards

4.4 Platform Improvement and Communication

• Analyzing platform usage patterns to improve user experience and functionality
• Developing new games, features, and services tailored to Indonesian players
• Sending you important account-related communications including security alerts, transaction confirmations, and policy updates
• Providing personalized game recommendations based on your preferences
• Sending promotional offers and bonuses that may interest you (with your consent where required)

5. Information Sharing and Disclosure

raja9 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with specific third parties under the following circumstances:

5.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks and e-wallet providers that process your deposits and withdrawals
• Game Providers: Casino software providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) who deliver games through our platform
• Identity Verification Services: Third-party services that verify the authenticity of documents and prevent fraud
• Customer Support Platforms: Services that help us manage live chat, email support, and communication records
• Cloud Hosting Services: Secure cloud infrastructure providers that host our platform and store encrypted data
• Analytics Providers: Services that help us understand platform usage and improve user experience

All service providers are contractually bound to maintain confidentiality, use your information only for specified purposes, and implement appropriate security measures. They may not use your information for their own purposes or share it with others.

5.2 Legal and Regulatory Obligations

We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or governmental requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of raja9, our users, or the public
• Respond to claims of fraud, money laundering, or other illegal activities
• Cooperate with law enforcement investigations or regulatory audits

5.3 Business Transfers

In the event that raja9 undergoes a business transition such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so. For example, if you opt in to receive marketing communications from our partners or participate in co-branded promotions.

6. Data Security Measures

Protecting your personal information is a top priority for raja9. We implement comprehensive technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

6.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer (SSL) encryption — the same standard used by major Indonesian banks like BCA, BRI, and Mandiri.
• Data-at-Rest Encryption: All personal information stored in our databases is encrypted using industry-standard encryption algorithms, ensuring that data remains protected even in the unlikely event of unauthorized database access.
• End-to-End Encryption: Payment information is encrypted end-to-end when transmitted to payment processors, ensuring that sensitive financial data is never exposed during transactions.

6.2 Access Controls

• Role-Based Access: Access to personal information is strictly limited to authorized personnel who require it to perform their job functions. Each employee is assigned access permissions based on their specific role.
• Authentication Requirements: All systems containing personal data require multi-factor authentication for access, preventing unauthorized entry even if passwords are compromised.
• Regular Access Reviews: We conduct periodic reviews of access privileges to ensure that only necessary personnel retain access to personal information.

6.3 Technical Safeguards

• Firewalls: Enterprise-grade firewalls protect our servers from external attacks and unauthorized access attempts.
• Intrusion Detection: Real-time monitoring systems detect and alert us to suspicious activities or potential security breaches.
• Regular Security Audits: Independent third-party security experts conduct regular audits of our systems and practices to identify and address vulnerabilities.
• Patch Management: We maintain all software and systems with the latest security patches and updates to protect against known vulnerabilities.

6.4 Organizational Measures

• Employee Training: All raja9 employees receive regular training on data protection principles, security best practices, and their responsibilities for safeguarding personal information.
• Confidentiality Agreements: All employees and contractors with access to personal information sign strict confidentiality agreements.
• Incident Response Plan: We maintain a comprehensive incident response plan to quickly detect, contain, and remediate any security incidents that may occur.

7. Data Retention

raja9 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. Our data retention practices are as follows:

7.1 Active Account Information

While your account remains active, we retain all account information, transaction history, betting records, and communication logs to provide ongoing services and support. This information is necessary for account management, customer support, dispute resolution, and regulatory compliance.

7.2 Closed Account Information

When you close your raja9 account, we retain certain information for extended periods to comply with legal and regulatory requirements:

• Financial Records: Transaction history, deposit records, withdrawal records, and account balance information are retained for a minimum of seven (7) years to comply with financial regulations and tax laws.
• Identity Verification Documents: KYC documents including copies of identification, proof of address, and payment method verification are retained for five (5) years after account closure to comply with anti-money laundering regulations.
• Betting and Gaming History: Records of all bets placed, games played, wins, and losses are retained for seven (7) years for regulatory audit purposes and dispute resolution.
• Communication Records: Customer support communications are retained for three (3) years after account closure to address any subsequent inquiries or disputes.

7.3 Anonymization and Deletion

Once the required retention period expires, we either securely delete your personal information or anonymize it so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes, but such data cannot be linked back to you personally.

8. Your Privacy Rights

As a user of raja9, you have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws:

8.1 Right of Access

You have the right to request confirmation of whether we are processing your personal information and to obtain access to that information. You may request a copy of your personal data by contacting our customer support team. We will provide the information in a commonly used electronic format within thirty (30) days of your request.

8.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or you may contact customer support to request corrections that require verification.

8.3 Right to Erasure

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where consent was the legal basis for processing). However, we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.

8.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store your information but not actively process it except with your consent or for specific legal purposes.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You may also request that we transmit your information directly to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.8 Right to Lodge a Complaint

If you believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction.

9. Cookies and Tracking Technologies

raja9 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

9.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your preferences, recognize you on subsequent visits, and provide a more personalized experience. Cookies do not contain viruses or harm your device.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality including login, account access, and transaction processing. Without these cookies, the platform cannot function properly.	Session / Persistent
Security Cookies	Detect fraudulent activity, protect against automated attacks, and verify user authenticity to maintain platform security.	Session / Persistent
Preference Cookies	Remember your settings such as language preference, display currency, and betting slip format to provide a personalized experience.	Persistent
Analytics Cookies	Collect information about how you use raja9, which pages you visit, and how long you spend on each page. This helps us improve platform performance and user experience.	Persistent
Marketing Cookies	Track your browsing activity to deliver relevant promotional offers and measure the effectiveness of advertising campaigns.	Persistent

9.3 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, please note that disabling essential and security cookies may prevent you from using certain features of the raja9 platform or may require you to re-enter information more frequently.

You can manage cookies through your browser settings:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

10. International Data Transfers

raja9 primarily serves Indonesian players and stores data in secure servers located in data centers with robust physical and digital security measures. However, some of our service providers may be located in countries outside of Indonesia, which means your personal information may be transferred to and processed in jurisdictions with different data protection standards.

When we transfer personal information internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection. These safeguards may include:

• Using service providers that have committed to internationally recognized data protection standards
• Implementing standard contractual clauses approved by data protection authorities
• Ensuring that service providers maintain technical and organizational security measures equivalent to those we implement
• Conducting due diligence assessments of data protection practices before engaging international service providers

11. Children's Privacy

raja9 is exclusively for adults aged twenty-one (21) years or older. We do not knowingly collect, maintain, or process personal information from individuals under 21 years of age. Online gambling is illegal for minors in Indonesia, and we strictly enforce our age verification procedures to prevent underage access.

If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will immediately take steps to delete that information and permanently close the associated account. Any winnings will be forfeited, and deposits will be returned to the payment source.

Parents and guardians are encouraged to monitor their children's online activities and use parental control tools to prevent minors from accessing gambling websites. If you become aware of a minor using raja9, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

raja9 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify you through one or more of the following methods:

• Posting a prominent notice on the raja9 platform homepage
• Sending an email notification to the email address associated with your account
• Displaying a pop-up notification when you log in to your account
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the raja9 platform after we publish or send notice of changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the modified Privacy Policy, you should discontinue use of our services and close your account.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us through the following channels:

When contacting us about privacy matters, please include your full name, registered email address, account username (if applicable), and a detailed description of your inquiry or request. We may need to verify your identity before processing certain requests to protect your information from unauthorized disclosure.